refund policy

Exchanges and Returns

If you have already received the order and it has a problem or if for some reason you are not satisfied, you can exchange it within 15 days from the invoice date.

To exchange, send an email to, indicating the order number and the reference to exchange, so that we can forward your request.

MRS ERTHA  has the right to refuse returns whose communication has been made after the established deadline, in which articles that are not in the same conditions in which they were acquired or that are articles in which it is previously mentioned in the description of the same that we do not accept returns of this product.
In case of doubt, do not hesitate to contact us by phone (+351 918375167), email ( or contact form.